Refund policy

I want you to be happy with your purchase! If something isn't right, please get in touch, and I'll do my best to make it right.

Returns & Exchanges

I accept returns and exchanges within 14 days of delivery, with a few exceptions:

• Customized items and special orders cannot be returned or exchanged unless they arrive damaged or incorrect.
• Sale items are final sale.
• Returned items must be unused, in their original condition, and in their original packaging.

To start a return or exchange, email me at adrienne@madebyadrienne.com. Please don't send anything back before contacting me.

You'll be responsible for return shipping costs unless the item arrived damaged or incorrect. For exchanges of undamaged items, you'll also be responsible for the cost of shipping the replacement item to you.

For items valued over $75, I recommend using a trackable shipping service or purchasing shipping insurance. I can't issue a refund for a return that doesn't make it back to me.

Once I receive and inspect your return, I'll let you know whether it's approved. If approved, your refund will be issued to your original payment method.

Lost or Missing Packages

If your package is running late, please let me know!

I'll work with the shipping carrier to locate your package. Hopefully they'll find it!

If the package is confirmed lost, I'll offer you a refund or replacement, depending on availability. Refunds will be processed after the missing package investigation is complete.

If your original package eventually arrives after a replacement or refund, please let me know so I can provide a prepaid return shipping label.

If your package is marked as delivered but you can't find it, please contact me. I'll help you investigate with the shipping carrier. Unfortunately, I can't guarantee refunds or replacements for packages that are confirmed delivered to the correct address.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact me within 7 days of delivery at adrienne@madebyadrienne.com.

I'll arrange a refund or replacement at no additional cost to you. If the original item is no longer available, you can choose a comparable item or receive a refund.

This includes customized items, special orders, and sale items.

Replacement items follow my regular processing and shipping times, but I'll do my best to get them to you sooner!

Damage that occurs after delivery isn't covered.

Refund Processing

Once your return is approved, your refund will be issued to your original payment method. It may take a few business days for your bank or credit card company to process it.

If you haven't received your refund after a reasonable amount of time, please check with your bank or credit card company first. If you still need help, contact me.

Who Pays for Shipping?

I cover shipping for:

• All original orders (standard shipping is always free!).
• Replacements for items lost or damaged during shipping.
• Returns of items that arrived damaged or incorrect.

You cover shipping for:

• Returns of undamaged items.
• Both the return shipping and the shipping of replacement items for exchanges of undamaged items.

For more information about shipping and processing times, please see my Shipping Policy.